At KWONG YUEN Watch Repair Tools, we are committed to delivering your orders safely and efficiently. Please read the following details about our shipping process.

1. Shipping Origin

All orders are shipped directly from our warehouse in Shenzhen, China.

2. Shipping Methods

We work with reliable carriers to ensure timely delivery worldwide:

Air Mail Small Parcels – cost-effective option for lighter packages.

Mainstream International Express Services (such as DHL, FedEx, UPS, EMS) – faster and more secure delivery option.

3. Processing Time

Orders are usually processed and dispatched within 2–5 business days after payment confirmation.

Tracking information will be provided once your order is shipped.

4. Delivery Time (Estimated)

  • Air Mail Small Parcels: 10–25 business days, depending on the destination.
  • International Express (DHL/FedEx/UPS/EMS): 5–10 business days.

Please note that delivery times may vary due to customs clearance or local postal service delays.

5. Customs & Duties

For most countries, import taxes and duties are the responsibility of the customer.

Exception: For orders shipped to the United States, import duties and taxes are already included in the shipping fee (Delivered Duty Paid).

6. Shipping Support

If you have special shipping requirements (e.g. invoice value declaration, packaging requests), please contact us before placing your order.